Discover the Customer Service Area

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Site Map

Online Transactions

Bills, payments and consumption
- Meter reading
- Paying your bill / Bill payment
- 12 Drops (fixed monthly quota)
- Duplicado facturas
Contracts
- Contract holder change
- Supply connection
- Disconnect supply
- Service line request
Changes to details
- Update bank details
- Update date address details
- Update bank details
Incidents
- Report an issue or a possible fraud
- Claims and complaints

- My account
Other procedures
- Authorisations

Your Service

About your billing
- Our tariffs
- Subsidies and social funds
- E-billing
Customer services
- Contact channels
- Phone appointment scheduling service
- Map of Construction Work and Incidents
- Inside leak check
Service commitment
- Charter of Commitments
- Customer Counsel
- Service regulations

Your Water

Our role in the urban cycle
- Distribution
- Consumption
- Drains and sewers
Water care
- Water-saving tips

About Us

About us
- Presentation
- Corporate information
- Key figures
- Integrated Management Policy
- Work with us
Contractor profile
- Public sector contracting platform
- Current tenders
- Transparency portal

Our Commitment

Sustainable management
- Our commitments to sustainable development
Social involvement
- Educational programmes
- Local initiatives
Aquae Foundation
Innovation and digitalisation